Shipping Policy

We Trust Pharmacy ships to addresses in India and the United States of America only. Everything leaves from where the stock is kept:

Shop 34, Kenorita Garment Hub, Caves Rd, Jogeshwari East, Mumbai 400060

There is no third warehouse and no drop-shipper. If you are outside these two countries, email support@wetrustpharmacy.com before ordering. I will tell you honestly whether I can get it to you.

I cannot deliver to PO boxes, freight forwarding lockers or military APO/FPO addresses, because those couriers will not accept nutraceutical parcels from an individual sender.

Orders placed before 4:00 PM IST on a working day are usually packed the same day. Anything later goes out the next working day. I do not dispatch on Sundays or Indian public holidays.

Because I hold the stock myself, the number you see on a product page is the number actually on the shelf. If a tub turns out to be damaged or close to expiry when I pack it, I will message you before shipping and offer a swap, a hold or a full refund, never a silent substitution.

Windows are working days and start the day after dispatch, not the day you order. Remote PIN codes and rural US routes can add 2 to 3 days. Weather, strikes and courier backlogs are outside my control, but I will always tell you what I know.

The storefront detects which country you are browsing from and shows Indian orders in rupees (INR) and US orders in dollars (USD). You can override this at any time from the country switch in the footer. The whole site, including shipping thresholds and delivery estimates, follows your choice.

The currency you check out in is the currency you are billed in. I do not convert your total at the last step.

US parcels ship from India and are declared honestly as food supplements at their real value. I do not mark parcels as gifts or declare a lower value. That is fraud, and it also voids the insurance.

Any import duty or customs charge that does arise on a US order is covered by me, not billed to you. The price you pay at checkout is the price of the order.

Customs can still hold a parcel for inspection. If that happens I will share the tracking detail and chase it with the courier.

Every order gets a tracking number by email as soon as the courier scans it, usually within a few hours of pickup. If 48 hours pass after your dispatch email with no tracking, message me and I will chase it the same day.

Quote your order number (it looks like WTP-260801-12345) in any message and I can pull the whole history up immediately.

• Damaged in transit: photograph the outer box and the product within 48 hours of delivery and send them to support@wetrustpharmacy.com. I replace or refund in full.
• Marked delivered but missing: tell me within 7 days. I raise it with the courier, and if it cannot be found I resend or refund.
• Stuck in transit: India beyond 10 working days or the USA beyond 21 working days counts as lost. Same outcome: resend or refund, your choice.

See the Returns & Refunds Policy for how refunds are actually processed.

Couriers deliver to what is on the label. Please check your address, PIN or ZIP code and phone number at checkout. A reachable phone number is what saves most failed deliveries.

If a parcel comes back to me because the address was wrong or nobody was reachable, I will happily resend it once you cover the second shipping charge, or refund the order minus the shipping I have already paid.

Spotted a mistake? Email me before dispatch and I will simply fix the label at no charge.

This is a solo shop, so you always get a real answer from the person who packed the box.

• Email: support@wetrustpharmacy.com
• Phone: +91 93210 85185
• Hours: Monday to Saturday, 10:00 to 19:00 IST