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Policy

Cancellation Policy

Before it leaves my hands, cancelling costs you nothing. After that it becomes a return. Here is the exact deadline.

The short version. Email or call me while your order still says Processing and it is cancelled free, with a full refund if you have already paid. Once it is handed to the courier it has to come back as a return instead.

1. Cancelling before dispatch

Every order starts as Processing, which means it is with me and has not been handed over yet. While it is in that state you can cancel it for any reason, at no cost.

Message me with your order number:

I confirm the cancellation in writing. If you have already paid, the full amount, product and shipping both, is refunded through the same route within 2 to 4 working days.

2. The deadline

I pack and hand over most orders within 1 to 2 working days, and usually the same day for orders placed in the morning. In practice you have a few hours, so tell me quickly.

Once you have a dispatch email with a tracking number, the parcel is out of my hands and cannot be cancelled. At that point it becomes a return under the Returns & Refunds Policy. Refuse the delivery or send it back sealed, and the product price is refunded.

3. Changing an order instead of cancelling

Before dispatch I can also swap a flavour, change a quantity, add something or fix the delivery address at no charge. It is easier for both of us than cancelling and reordering.

If the change alters the total, I will tell you the difference before I act on it. Nothing is charged or refunded without you agreeing to it first.

4. When I cancel an order

Rarely, but it happens. I may cancel an order if:

  • The stock turns out to be damaged, close to expiry or already gone.
  • The delivery address is outside India or the USA, or is a PO box or freight forwarder.
  • Payment for a prepaid method is not completed within 5 working days, after a reminder.
  • The order looks fraudulent, or the contact details are not reachable at all.
  • A price was displayed wrongly because of an obvious error on my side. I will always offer you the choice of paying the correct price or a full refund, never a silent cancellation.

In every case I email you the reason and refund anything you have already paid, in full.

5. Cash on delivery orders

Nothing is paid up front on a COD order, so cancelling before dispatch costs nothing at all, just tell me.

If you refuse a COD delivery without telling me first, I still pay the courier both ways. Do that more than once and I may ask for prepayment on future orders. One honest “sorry, I changed my mind” message avoids all of it.