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Policy

Payment Policy

Which methods work in your country, when the money actually moves, and how your order moves from Processing to shipped.

The short version. You place the order, pick how you want to pay, and the order is logged straight away as Processing. I then send you the details for the method you chose. Indian orders are billed in INR, US orders in USD.

1. Accepted methods

What you see at checkout depends on the storefront you are on.

India (INR)

  • UPI: GPay, PhonePe, Paytm or any UPI app
  • Bank transfer: NEFT, IMPS or RTGS
  • Cash on delivery: Pay the courier when it arrives
  • Payment link: Card, netbanking or wallet, your choice

United States (USD)

  • PayPal: Send from your PayPal balance or linked account
  • Bank / wire transfer: ACH or international wire
  • Payment link: Card or wallet, your choice
  • Cash on delivery: Pay the courier when it arrives

2. How the order is placed

Checkout takes three steps: your delivery details, your payment method, then a review. When you press Place order the order is recorded immediately and set to Processing, and you get an order number in the form WTP-260801-12345.

You get a confirmation by email straight away, and I get the order at the same moment. From there I reply with whatever the method you picked needs: a UPI ID, my bank details, a PayPal address or a payment link.

3. When payment is due

  • Prepaid methods (UPI, bank or wire transfer, PayPal, payment link): please settle within 5 working days of ordering. Your stock is held for you during that time.
  • Cash on delivery: pay the courier when the parcel reaches you. Keep the exact amount ready, as delivery agents rarely carry change.

If five working days pass with no payment and no reply, I release the stock and cancel the order. See the Cancellation Policy. If you need longer, just say so and I will hold it.

4. Order status, step by step

  • Processing: the order is in and sitting with me. Cancel or change it freely at this stage.
  • Packed: checked, sealed and labelled, waiting for the courier pickup.
  • Shipped: handed over, tracking number emailed to you.
  • Delivered: the courier has marked it received.

I email you at each change. There is no login to remember and no account to create.

5. Currency and pricing

Prices are set separately for each storefront rather than converted from one to the other, so what you see is what you pay. Indian orders are charged in INR, US orders in USD.

You can switch country from the footer at any time before checkout. Whichever one you check out on is the currency on your order and on any refund.

Prices can change without notice, but never after you have ordered. Your order total is locked at the moment you place it.

6. Receipts and records

Your order confirmation email is your receipt. It lists every item, the quantities, the shipping charge and the total in your currency.

Need it sent again, or a different format for an expense claim? Email support@wetrustpharmacy.com with the order number and I will send it over.

We Trust Pharmacy is run by an individual seller, not a registered company, so I cannot issue a company tax invoice or a GST credit note.

7. Payment problems

Transfer bounced, link expired, or the amount went out twice? Message me with the order number and the reference and I will sort it. Genuine duplicate payments are refunded in full, usually the same day I see them.